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FSFlyingSchool Pilot
Group: Forum Members
Last Login: Wednesday, October 13, 2010 10:43:00 AM
Posts: 1,
Visits: 3
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FSFlyingSchool staff wrote: This person asked for a refund.
He did not buy this program from FSFlyingSchool.
Nor did this person speak to anyone at FSFlyingSchool on the phone.
FSFlyingSchool gave technical support immediately - despite which the person prefered to ask for a refund.I purchased FSflyingshool 2010 I can't get the program to run at all and I'm really upset I purchased this as a treat for my birthday. I got really concerned when I clicked on the link
for the registration help moive and found out the link doesn't work. It works for 99% of people - perhaps it is your browser settings. I then discoverd the manual for the program is about 100 pages long. It is not. It is 47 pages long and we find that our customers prefer this level of detail in a manual. I spent about four hours trying to get the program to run. We offer free demos of all our products so interested folks can make sure they are perfectly satisfied with the products before spending any money. I emailed tech support that was no help. I called and asked for my money back that (profanity removed) the guy off in the sales office. He said I was trying to steal the program.
This was not an employee of FSFlyingSchool. Again - we did not sell him the product.
Somebody please help me out here. He has asked for a refund...
I purchased FSflyingshool 2010 I can't get the program to run at all and I'm really upset I purchased this as a treat for my birthday. I got really concerned when I clicked on the link
for the registration help moive and found out the link doesn't work. I then discoverd the manual for the program is about 100 pages long. I spent about four hours trying to get the program to run. I email tech support that was no help. I called and asked for my money back that pissed the guy off in the sales office. He said I was trying to steal the program. Somebody please help me out here.
thanks Matt.
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FSFlyingSchool Training Captain
Group: Moderators
Last Login: Tuesday, December 20, 2022 2:42:12 PM
Posts: 1,645,
Visits: 14,276
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Matt (10/13/2010)
I purchased FSflyingshool 2010 I can't get the program to run at all and I'm really upset I purchased this as a treat for my birthday. I got really concerned when I clicked on the link
for the registration help moive and found out the link doesn't work. I then discoverd the manual for the program is about 100 pages long. I spent about four hours trying to get the program to run. I emailed tech support that was no help. I called and asked for my money back that pissed the guy off in the sales office. He said I was trying to steal the program. Somebody please help me out here.
thanks Matt.
Hi Matt
You seem to be one unhappy FSFS owner. Luckily that is a rare species, but still - we cant have that, can we? 
What seems to be the trouble? "can´t get the program to run" is very hard to work on, so please specify what problem you have.
Won´t FSFS start? Can´t you register it? Can´t you connect to your flightsimulator?
The registration movie works perfect from my location, but just to make sure you have access to it, I have a link to it - Click here to watch the movie on YouTube.
I can also say that the manual is not 100 pages long - but 47, and every page is needed to get the most out of this spectacular program. 
And finally - I know that the guys in the support section are just about the friendliest and fastest working guys in the flight sim business.
But please tell me exactly the problem, and we are going to do our best to fix it.
Regards
Ole Andreasen, Denmark
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FSFlyingSchool Developer
Group: Administrators
Last Login: Saturday, September 28, 2024 9:27:47 AM
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| Many thanks for offering help Ole - this person has since asked for a refund. We provide free demos. We provide support - usually from one of the developers and usually within 24 hours. And yet - some folks still get very upset... Thanks again Ole!
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