FSFS Crashes when Connecting to X-Plane 11



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Posted Tuesday, April 07, 2020 10:17:30 AM


FSFlyingSchool Captain

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Hi Guys,

Just purchased FSFS 2020 for X-Plane11. Spent all afternoon trying to get it Connected to X-Plane. FSFS crashes everytime within a couple of seconds of pressing the conect button. I note that this is not a new issues as the same issue has been raised at least twice before. Unfortunately no fix was ever posted in those threads.

I have checked all the usual things:
1. Definately running a administrator.
2. Disabled Firewalls and antivirus scanners.
3. Reinstalled FSFS.

No joy.

Any suggestions? Cheers

Martin


Big Moose
Post #13966
Posted Wednesday, April 08, 2020 4:52:20 AM


FSFlyingSchool Developer

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Hi Martin:

How are you?

I hope you are well.

Glad to help.

>> within a couple of seconds of pressing the conect button

This is almost certainly related to audio software, hardware or configuration as the connect button is followed very shortly by voice files being played.

Have you made any changes to the above, at all since, FSFlyingSchool was installed?

What occurs if you press "Listen to instructor" at the Aircraft screen of FSFlyingSchool before pressing connect?

Do you have any usual sound software, hardware or configuration on the PC?





Jeff Preston ('Squadron Leader') - FSFlyingSchool Publisher & Lead Developer


FSFlyingSchool 2023 for Microsoft Flight Simulator
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FS Instant Approach 2023 for X-Plane 12 & 11 (Windows)
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Post #13967
Posted Wednesday, April 08, 2020 8:49:43 AM


FSFlyingSchool Captain

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Hi Jeff,
Thanks for replying.

I’ll check out what hardware / drivers / audio sooftware I have later this afternoon and let you know. My daughter has hijacked the PC as she is preparing for a job interview on Friday, so I’ll bide my time!

On one occasion yesterday I did get those immortal words “FS Flying School connecting”, followed immediately by FSFS crashing. On that occasion I had FSFS running before I loaded X-Plane. The audio was clear, no distortion / stuttering.

Cheers
Martin


Big Moose
Post #13970
Posted Thursday, April 09, 2020 12:37:04 AM


FSFlyingSchool Captain

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Hi Jeff,
Below is the spec for my PC.

Processor (CPU) AMD Ryzen 5 3600X Six Core CPU (3.8GHz-4.4GHz/36MB CACHE/AM4)
Motherboard ASUS® TUF X470-PLUS GAMING (DDR4, 6Gb/s, CrossFireX) - RGB Ready!
Memory (RAM) 16GB Corsair VENGEANCE DDR4 3000MHz (2 x 8GB)
Graphics Card 6GB NVIDIA GEFORCE GTX 1660 Ti - HDMI, DP - GeForce GTX VR Ready!
1st Storage Drive 1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
1st M.2 SSD Drive 500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
DVD/BLU-RAY Drive NOT REQUIRED
External DVD/BLU-RAY Drive 8x Slim USB 2.0 External DVD-RW
Memory Card Reader USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply CORSAIR 450W VS SERIES™ VS-450 POWER SUPPLY
Power Cable 1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling CoolerMaster MasterLiquid Lite 240 High Performance Liquid Cooler
Thermal Paste STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking WIRELESS 802.11 AC1300 867Mbps/5GHz, 400Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System Genuine Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language United Kingdom - English Language
Windows Recovery Media Windows 10 Multi-Language Recovery Image - Supplied on DVD
Office Software Microsoft® Office 365 Home Premium (12 Month Subscription - Digital Key)
Anti-Virus BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode

The sound card properties show the device is working properly and the drivers are up to date. I have tried changing the device properties relating to exclusive use butt that made no diference.

Any suggestions?


Thanks

Martin


Big Moose
Post #13971
Posted Thursday, April 09, 2020 2:52:40 AM


FSFlyingSchool Developer

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Hi:

Thanks for the data.

From your report we know sound is possible on your PC with FSFlyingSchool, but not always.

Something has changed since the time and it played sound and the time it played no sound.

Can you please install FSFlyingSchool again into a new folder, and without making any changes to any settings inside your newly installed FSFlyingSchool program, launch it and click the "Listen to instructor" button and report the results?

Then quit it and launch XP and get into a plane and then launch FSFlyingSchool and click the connect button to start a session and report the results?



Jeff Preston ('Squadron Leader') - FSFlyingSchool Publisher & Lead Developer


FSFlyingSchool 2023 for Microsoft Flight Simulator
FSFlyingSchool 2023 for X-Plane 12 & 11
FS Instant Approach 2023 for X-Plane 12 & 11 (Windows)
FSFlyingSchool PRO 2020 Prepar3D v 5
FSFlyingSchool PRO 2019 FSX, FSX-SE, FS2004
FSFlyingSchool USA for Microsoft Flight Simulator
FS Instant Approach 2019 for X-Plane 11 (Mac)
FS Instant Approach for Microsoft Flight Simulator
FS Instant Help for FSX, FS2004


Winner of 5 consecutive PC Pilot Magazine 'Classic Product' Awards

Fly like the Pros with X-Plane, Flight Simulator and Prepar3D!

If you wish to unsubscribe simply reply to email with the word UNSUBSCRIBE in the SUBJECT line.
Post #13972
Posted Thursday, April 09, 2020 8:32:01 AM


FSFlyingSchool Captain

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Hi Jeff,
Good news -Mr Smith is talking to me again!

Did as you suggested and everything was fine. For what it’s worth, my take on the problem was somehow related to file permissions. When I was having the problems, FSFS was installed on the C:/Users/..../Appdata/...directory and my X-Plane installation is on a separate disk, the D:/drive.

I reinstalled as per your instruction but this time put FSFS on the D:/ drive as well. As I said 3verthing was good to go. Interestingly in my haste I forgot to Run as Administrator but it did not seem to matter. I have since enabled thr Run as Administrator checkbox and everything is still good.

Just my idle thoughts on the matter. I’appreciate your thoughts.

Thanks for your help,

Keep flying

Martin


Big Moose
Post #13974
Posted Sunday, April 12, 2020 5:27:07 AM


FSFlyingSchool Developer

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Hi Martin:

Excellent to read that you are up and running!

We're looking into different approaches (oh - a pun) regarding file permissions and indeed, this is an important factor.

It would suggest that even with run as admin, on your specific PC, with your specific configuration, there was a problem. As we can imagine, this is extremely rare, but no fun if it does occur, so we continue to explore ways to prevent it.

You've solved it! Have a great weekend of flights - and Happy Easter!


Jeff Preston ('Squadron Leader') - FSFlyingSchool Publisher & Lead Developer


FSFlyingSchool 2023 for Microsoft Flight Simulator
FSFlyingSchool 2023 for X-Plane 12 & 11
FS Instant Approach 2023 for X-Plane 12 & 11 (Windows)
FSFlyingSchool PRO 2020 Prepar3D v 5
FSFlyingSchool PRO 2019 FSX, FSX-SE, FS2004
FSFlyingSchool USA for Microsoft Flight Simulator
FS Instant Approach 2019 for X-Plane 11 (Mac)
FS Instant Approach for Microsoft Flight Simulator
FS Instant Help for FSX, FS2004


Winner of 5 consecutive PC Pilot Magazine 'Classic Product' Awards

Fly like the Pros with X-Plane, Flight Simulator and Prepar3D!

If you wish to unsubscribe simply reply to email with the word UNSUBSCRIBE in the SUBJECT line.
Post #13984
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